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 Clare House Surgery

 

 

Welcome To Clare House Surgery

 



Flu Season

 Book you Flu Vaccination Now!

We are now booking Flu Vaccinations!

Our first clinic is on Saturday October 3rd.

 

 

If you are in one of the following groups you are eligible for a free NHS Flu Jab.

 

Children aged 2-5 years (nasal spray vaccination)

 

All patients aged 65 years or over

All patients aged under 65 years with:
Chronic respiratory disease
Chronic heart disease
Chronic kidney disease
Chronic liver disease
Chronic neurological disease
Diabetes
Immunosuppression

 

Pregnant women

Carers

 

To book your appointment contact the practice on 01884 252337

 

 


Attention Soon to be Students!

 

There is a Freshers vaccination programme being run this year for all young people between the ages of 18 and 25 who are going to university for the first time. You may have seen someting in your UCAS information pack explaining that you are eligable for a Men C Vaccination. If you are interested please contact the surgery and make an appointment.

 


 

The NHS Friends & Family Test 

  

We have recieved really usefull feedback about the things we could change to make the practice better for everyone including patients and staff. There were a lot of comments about the morning triage system not working well as patients felt they were getting dumped on the list and not being delt with efficently. Also that patients could not book an appointment with their own GP.

 

After internal review and discussion we have now removed the triage system and increased our appointment avaliabilitly each day. Our new appointment system has increased the number of appointments also with named GP's each day.

 

Give your feedback through the Friends and Family Test and suggest ways we could improve our services or let us know what we are doing well. This can be done by clicking the 'Friends and Family' tab on the left or in the surgery at both Blue and Green desks.

 


 

Clare House Patient Participation Group 

  • Are you interested in having a say in how Clare House Surgery is run?
  • Would you like to assist us in shaping the future of medical services locally?
  • Would you like to be part of our patient group?

Please click on the 'Patient Participation Group Area' tab on the left hand side to find out more information and to sign up to be part of the Patient Group. You can also fill in a form which can be found at reception.

 

 


 

 Online Services are now Active!

 

 

With the sucessful completion of our move to emis web our new clinical system we can now offer Patient Access, a collection of online services avaliable via your PC, Mac, Smartphone and Tablet.

 

Patient access is a service provided by patient.co.uk that helps patients access the surgery online. There are a varity of features on offer including:

  • Checking, booking and cancelling appointments
  • Checking your medication and ordering repeat prescriptions
  • Updating your contact information, especially mobile phone and email address.

Getting Started: 

To use the Access service you need to register for an account before you can log in. For more information please click on the 'Online Services' tab on the left hand side or phone to speak to a member of staff.

 


 

Changes to Prescription Services

 

On the 31st of March 2014 the Repeat Prescription Order Line Closed. They are no longer taken over the phone.

 

Please allow 2 working days for your prescription to be ready for collection. If you are having regular repeat medication please try and get your order in atleast a week before so we can be sure it is reading for you when your current meds run out. Any phone calls that come in about repeat prescriptions will be advised of our other ways to order your medication. 

 


 

 Important Information about Emergency Services

 

Call 111 (free) when you need urgent health care out of hours but not for life-threatening (999) conditions. From the 6th of January 2014, if you need to call the out of hours service via the telephone the number you need to ring is 111.

 

The 111 service will help you to find the right care to meet your needs including the Devon Doctors service. This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone. It is avaliable 24 hours a day, 7 days a week and 365 days a year.

 


 Choose Well

The Choose well campaign has been developed by Devon CCG to give people more information, to help you make the right decision on which services you choose based on your symptoms. This will help you access the right treatment and professional advice when you need it.

 A&E Attendances - go to A&E for life threatening emergencies only

We were shocked to find out how much it costs every time one of us goes to A&E.  The CCG and practice has been working really hard to reduce inappropriate attendances but there are still approximately 300 A&E attendances every month.  Every time we go it costs the NHS between £56 and £245—even if you leave before you are seen.   

 

 

 

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