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 Clare House Surgery

Newport Street
EX16 6NJ
Tel: 01884 252337
Fax: 01884 254401







Welcome to the Clare House Surgery Website

The NHS Friends & Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.


Select Friends & Family Test from the menu on the left

Clare House Patient Participation Report 2015



NHS Summary Care Record

Clare House is introducing the Summary Care Record


As part of a mandatory, national programme all GP Practices have to make a summary care record for all their patients (unless the patient opts out) by September 2014.


 A Summary Care Record is an electronic record containing, key health information, which can be made available to NHS healthcare staff caring for you in an emergency or when the practice is closed. 


Click here for more information




Online Services are now active! 


With the successful completion of our move to EMIS Web our new clinical system we can now offer Patient Access, a collection of online service available via your PC, Mac, Smartphone and Tablet.


 Patient Access is a service provided by Patient.co.uk that helps patients access the surgery online. There are a variety of features on offer including:


  • Checking, booking and cancelling appointments
  • Checking your medication and ordering repeat medication
  • Updating your contact information, especially mobile phone and email address

Getting started


To use the Access service you need to register for an account before you can log in.


For more information on how to register to use Patient Access please click here.





We have changed clinical computer system 



This has been a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks as the team learn to use the new system.

Changes to Prescription Services

On 31st March 2014 the Repeat Prescription Order Line Closed.

Repeat prescription request are no longer taken over the phone





Important information about out of hours


Call 111 (free) when you need urgent health care out of hours but not for life-threatening (999) conditions.


From the 6th January 2014, if you need to call the out of hours service the telephone number you need to ring is:



The 111 service will help you to find the right care to meet your needs including the Devon doctors service.

This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone. It is be available 24 hours a day, 7 days a week and 365 days a year.

If you need urgent attention out of hours you will now be directed to call 111, the answerphone message has been updated to reflect this.






Choose Well



The Choose well campaign has been developed by Devon CCG to give people more information, to help you make the right decision on which services you choose based on your symptoms. This will help you access the right treatment and professional advice when you need it.


A&E Attendances - go to A&E for life threatening emergencies only


We were shocked to find out how much it costs every time one of us goes to A&E.  The CCG and practice has been working really hard to reduce inappropriate attendances but there are still approximately 300 A&E attendances every month.  Every time we go it costs the NHS between £56 and £245—even if you leave before you are seen.   








 Visit the CCG website for more details - Click Here







Onine Appointment Booking Using Patient Access 




Book appointments and order your medication online using your PC, Mac, Smartphone and tablet.



   For more information about our online service click here




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