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 TRIAGE & VISITS DOCTOR TRIAL

What is the Triage & Visits Doctor Trial?

During the weeks commencing 28th January, 4th February and 11th February 2013, we will be trialling a new system at Clare House for dealing with requests for same day appointments.  On Monday and Tuesday of each of these weeks we will have a “triage” doctor who will be dedicated to taking telephone calls from patients requesting a same day appointment, and visiting any patient requesting a home visit.

Why are we doing this? 

We are trying to establish whether this is a more efficient way of working in order to offer the best possible care that we can to our patients.

What will it mean to me?

If you ring Clare House, requesting a same day appointment, your call will initially be taken by the receptionist who will take a note of your name and a contact telephone number.  The triage doctor will then call you back and discuss your request and allocate an appointment accordingly.  It would be a great help if you need to request a same day appointment, if you could call the surgery before 11.30 am. 

When the three weeks of the trial are up, we will be able to evaluate the success of the trial.  We are always keen to hear about our service from our patients’ point of view, so please do let us have any comments about your own experience of the trial.

New!! Extended Hours

Have you ever found it difficult to come and see your doctor during normal surgery hours because of work or other commitments?

The practice is pleased to announce the introduction of a new Extended Hours Service where partners will be offering appointments outside the normal hours of 08:30-6:30pm.

If you would find this more convenient please enquire when booking your next appointment.

New Website!

Welcome to the new Clare House website, ever attempt is being made to make the transition to the new website as smooth as possible, but there may be a short period of disruption and we apologise for any inconvenience.

Over the next few weeks we will be adding extra functionality to the website including a patient forum so please check back regularly.

If you have any comments or suggestions about the new site please let us know by emailing us at clarehousesurgery@nhs.net

Make, cancel and view your appointments online 24 hours a day!

Clare house is very pleased to announce the introduction of online appointments.

Please click on the picture for details on how to register and start using this service.