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Clare House Surgery

                                                                


STAFF TRAINING THURSDAY 23RD JULY

 

The practice will be closed from 1:00pm on Thursday 23rd July due to staff training. We will be open again as usual on Friday 24th at 8:30am.

 

If you do need to contact doctors urgently please ring 111.

 

Sorry for any inconvenience caused.

 

Thank you

 


 

PATIENT INFORMATION      

  New Appointment System 

 

Week commencing 13/07/2015 we will be launching our new appointment system. So for the time being there are NO pre-bookable appointments beyond this date.

 

The biggest change will be the stopping of the daily telephone triage system.  Triage was introduced to help us cope with patient access whilst building works were in progress and we were short of rooms.  This is no longer the case.   By stopping Triage we will be gaining more pre-bookable appointments on a daily basis.

 

We are sorry for the inconvenience this may cause but we hope the changes will benefit everyone.

 

 

 

 

 Welcome to the Clare House Website

 

The NHS Friends & Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

 

Select Friends and Family from the menu on the left

 

 

 

Clare House Patient Participation Report 2015

  

 

   

Online Services are now active! 

 

With the successful completion of our move to EMIS Web our new clinical system we can now offer Patient Access, a collection of online service available via your PC, Mac, Smartphone and Tablet.

 

 Patient Access is a service provided by Patient.co.uk that helps patients access the surgery online. There are a variety of features on offer including:

 

  • Checking, booking and cancelling appointments
  • Checking your medication and ordering repeat medication
  • Updating your contact information, especially mobile phone and email address

Getting started

 

To use the Access service you need to register for an account before you can log in.

 

For more information on how to register to use Patient Access please click here.

 

 


Changes to Prescription Services


On 31st March 2014 the Repeat Prescription Order Line Closed.

Repeat prescription request are no longer taken over the phone

Please allow 2 working days for your prescription to be ready for collection.
If you are having regular repeat medication, please try and get your order in atleast a week before so we can ensure it is ready for you when your current meds run out.

Any phone calls that come in about repeat prescriptions will be advised of our other ways to order your medication.

 
 


 

Important Information About Emergency Services

 

 

Call 111 (free) when you need urgent health care out of hours but not for life-threatening (999) conditions.

 

From the 6th January 2014, if you need to call the out of hours service the telephone number you need to ring is:

 

111

The 111 service will help you to find the right care to meet your needs including the Devon doctors service.

This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone. It is be available 24 hours a day, 7 days a week and 365 days a year.

If you need urgent attention out of hours you will now be directed to call 111, the answerphone message has been updated to reflect this.

 

 

 


 

Choose Well

 

The Choose well campaign has been developed by Devon CCG to give people more information, to help you make the right decision on which services you choose based on your symptoms. This will help you access the right treatment and professional advice when you need it.

 

A&E Attendances - go to A&E for life threatening emergencies only

 

We were shocked to find out how much it costs every time one of us goes to A&E.  The CCG and practice has been working really hard to reduce inappropriate attendances but there are still approximately 300 A&E attendances every month.  Every time we go it costs the NHS between £56 and £245—even if you leave before you are seen.   

 

 

 

 Visit the CCG website for more details - Click Here

 


 

 

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