Welcome To Clare House Surgery
Dr Cathy Grantham
On Friday 11th December 2015 Dr Cathy Grantham left Clare House Surgery.
Dr Grantham had been at Clare House for over 10 Years and general practice has changed significantly over this time.
We thank Dr Grantham for her huge commitment to the practice, the staff and above all to the patients.
We are sure you will join us in wishing Cathy well in her future endeavours.
Dr Grantham has asked that we thank everyone on her behalf for all of the good wishes she has received.
All Clare House patients are allocated to a registered GP list.
Dr Grantham’s patients have been allocated to either Dr Catherine Sherwin or Dr Monika Gemza-Rooke.
We recognise a change of GP can be unsettling but we are confident that Dr Sherwin and Dr Gemza-Rooke will continue to provide our patients with the highest standard of care.
Care Quality Commission
The Care Quality Commission (CQC) has inspected Clare House Surgery and found the quality of care provided, to be Outstanding.
Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are effective, caring, responsive and well led and rated good for safety. Clare House has been rated ‘Outstanding’ for being responsive to people’s needs and a well-led service and ‘Good’ for being safe, caring and effective.
Attention Soon to be Students!
There is a Freshers vaccination programme being run this year for all young people between the ages of 18 and 25 who are going to university for the first time. You may have seen something in your UCAS information pack explaining that you are eligible for a Men C Vaccination. If you are interested please contact the surgery and make an appointment.
The NHS Friends & Family Test
We have received really useful feedback about the things we could change to make the practice better for everyone including patients and staff. There were a lot of comments about the morning triage system not working well as patients felt they were getting dumped on the list and not being dealt with efficiently. Also that patients could not book an appointment with their own GP.
After internal review and discussion we have now removed the triage system and increased our appointment availability each day. Our new appointment system has increased the number of appointments also with named GP's each day.
Give your feedback through the Friends and Family Test and suggest ways we could improve our services or let us know what we are doing well. This can be done by clicking the 'Friends and Family' tab on the left or in the surgery at both Blue and Green desks.
Clare House Patient Participation Group
- Are you interested in having a say in how Clare House Surgery is run?
- Would you like to assist us in shaping the future of medical services locally?
- Would you like to be part of our patient group?
Please click on the 'Patient Participation Group Area' tab on the left hand side to find out more information and to sign up to be part of the Patient Group. You can also fill in a form which can be found at reception.
Online Services are now Active!
Patient access is a service provided by patient.co.uk that helps patients access the surgery online. There are a variety of features on offer including:
- Checking, booking and cancelling appointments
- Checking your medication and ordering repeat prescriptions
- Updating your contact information, especially mobile phone and email address.
To use the Access service you need to register for an account before you can log in. For more information please click on the 'Online Services' tab on the left hand side or phone to speak to a member of staff.
Important Information about Emergency Services
Call 111 (free) when you need urgent health care out of hours but not for life-threatening (999) conditions. From the 6th of January 2014, if you need to call the out of hours service via the telephone the number you need to ring is 111.
The 111 service will help you to find the right care to meet your needs including the Devon Doctors service. This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone. It is available 24 hours a day, 7 days a week and 365 days a year.